Shipping Policy

At Quetzal, we strive to ensure a seamless and satisfactory shopping experience for all our valued customers. Our shipping policy outlines the procedures, timelines, and terms associated with the delivery of your favorite footwear to your doorstep across Pakistan.

Shipping Zones: We currently offer shipping services within Pakistan only. We are continuously working to expand our delivery network to serve you better.

Order Processing Time: Upon successful placement of an order, our team will initiate processing within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods: We primarily utilize trusted courier services to deliver your orders securely and efficiently. Delivery times may vary depending on your location and the shipping method chosen at checkout.

Shipping Costs: Shipping charges are calculated based on the total weight of your order and the delivery location. The shipping costs will be displayed at the checkout before you finalize your purchase.

Estimated Delivery Time: We aim to deliver your order within 3-5 business days from the date of dispatch. However, please note that delivery times may vary depending on factors such as location, courier service efficiency, and unforeseen circumstances.

Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery online or through our website.

Delivery Attempts: Our courier partners will attempt delivery to the provided shipping address. In case of unsuccessful delivery due to the recipient being unavailable, our courier will make additional attempts or leave a notification for alternative arrangements.

Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or complications in delivery. We will not be responsible for any delivery issues arising from incorrect or incomplete addresses provided by the customer.

Shipping Restrictions: We reserve the right to restrict shipping to certain locations within Pakistan due to logistical constraints or regulatory reasons. If your area is not serviceable, we will inform you at the earliest opportunity and provide a full refund for your order.

Shipping Queries: For any inquiries or assistance regarding shipping, please feel free to contact our customer service team. We are dedicated to addressing your concerns promptly and ensuring a smooth delivery experience.

Policy Updates: We reserve the right to update our shipping policy at any time without prior notice. Any changes made will be effective immediately and communicated through our website.

Thank you for choosing Quetzal for your footwear needs. We appreciate your trust and support. Happy shopping!